Overview

At ManaCrate.com, we want you to feel confident with your purchase. Please review our return policy carefully:

1. Non-Returnable Items: Due to the nature of collectible card packs, all sales are considered final. This policy ensures fairness to all customers and maintains the integrity of our products.

2. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery. To assist with processing your claim, we may request:

• A clear photo of the damaged/defective product.
• Proof of purchase. We will provide a replacement or refund based on the circumstances.

3. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).

4. How to Initiate a Return: To start a return, please contact our customer support team at returns@manacrate.com. Provide your order details and the reason for the return. Our team will guide you through the return process.

5. Refund Process: Refunds are issued to the original payment method within 7-10 business days after we receive and inspect the returned item(s). Please note that shipping fees (if applicable) are non-refundable.

6. Exceptions: We reserve the right to deny returns that do not meet the above criteria or are suspected of fraudulent activity.

Thank you for choosing tap4mana.com! If you have any questions or concerns, feel free to contact us at info@manacrate.com.